BCO AVOIDS $300,000 IN DETENTION AND DEMURRAGE CHARGES

Prevented $300,000 in projected annual D&D
Saved 100 hours of administrative time
Added four weeks of advanced shipment visibility
Reduced 100% of keying errors

background

TradeLens ended up being a smooth implementation for the importer. Using TradeLens’ APIs, carrier data fed right into SharePoint and automatically populated the table that the company’s team used to track shipments. The events were updated in real-time and came direct from the source—the carriers entering the data.
No manual keying, no errors, and no incomplete information—so no “lost” containers to rack up D&D charges. For the back office, there was no training involved; all their processes were the same—except for the ones they didn’t have to do anymore, like check carrier sites or manually enter data. Now when they tapped into the table, they were treated to rich, real-time data—and visibility into shipments that they’d never had before.

challenge

Like most companies their size, the importer has a small and very busy back office managing logistics. Their six people were always busy, and a lot of times, things fell through the cracks: forgotten containers were racking up surprise detention and demurrage (D&D) charges to the tune of $300,000 a year. Their current processes, which were reliant on information from shippers and carriers, gave them limited visibility.
It was not for lack of trying; the team spent 8 hours a week checking carrier websites for shipment statuses and then keying in the information. The manual work predictably led to errors (with consequences that were often unpredictable.) All the data entry hours were a lost opportunity for employees who could have better invested the time in customer care and outreach.

solution

TradeLens ended up being a smooth implementation for the importer. Using TradeLens’ APIs, carrier data fed right into SharePoint and automatically populated the table that the company’s team used to track shipments. The events were updated in real-time and came direct from the source—the carriers entering the data.
No manual keying, no errors, and no incomplete information—so no “lost” containers to rack up D&D charges. For the back office, there was no training involved; all their processes were the same—except for the ones they didn’t have to do anymore, like check carrier sites or manually enter data. Now when they tapped into the table, they were treated to rich, real-time data—and visibility into shipments that they’d never had before.
They’re still raving about the time savings, efficiency—and no typos.
- Maarten Sies, Business Information Analyst, IBM

benefit

TradeLens brought the company an assortment of monetary and efficiency benefits. First and foremost, the enhanced visibility into shipments has dropped D&D charges down to zero. Knowing the real-time status of containers has enabled the team to arrange transport before free time expires and charges incur—for a projected annual savings of $300,000 compared to years past. The automated entry of shipment data through APIs resulted in zero entry-errors, and over 100 hours of administrative time freed.
Accurate data entered and accessed effort-free was only the beginning of the benefits. There was more data, too, because the visibility window was extended 15% during this short pilot. In doing so, the company increased its view into future shipments from 1 or 2 weeks to 4 weeks, enabling them to schedule drivers, warehouse space, and deliveries more accurately to meet demand. In other words: provide better customer service—and that’s everything to a company like this.
This opens the door to a world of BCOs with similar visibility challenges
- Richard Stockley, Blockchain Business Development Executive, IBM

what's next

Customs declaration automation is the next frontier for this BCO. Leveraging customs data that is already mostly native to the TradeLens platform, the company will dive into fully digital documentation and automatically populating and submitting customs applications. The anticipated time savings are significant—over 350 hours a year in administrative time alone.

Tradelens features used

Transport Insight

Proactively manage your transportplan and maintain visibility with data direct from the source

Document Sharing

All your supply chain partners can work from the same data and document versions with security, control and privacy

Notifications

Get immediate notifications of carrier release, customs release, terminal release, customs holds and more

si - bl workflow

A fast digital process to simplify the creation of a verified bill of lading

API Integration

Free yourself from EDI and integrate once with TradeLens, connecting your network using publicly available APIs

stay informed, stay ahead

Explore how TradeLens is shaping the future of global trade. Learn how TradeLens can benefit you by clicking on the information below.

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