Get started with
TradeLens Core visibility

Welcome to TradeLens. This webpage is designed to assist new customers to quickly get started on TradeLens. The topics below are configured for the TradeLens Core Visibility subscription.

We’re not leaving you to figure this out alone: When you join, you will be assigned a dedicated team of customer onboarding and integration specialists who are experts at supply chain dynamics, system integration technology and TradeLens. They will be your coaches, educating you and your team on product functionality and ensuring TradeLens is ideally configured for the unique needs of your business.

This page offers information and learning to compliment your supported onboarding experience. Bookmark this page and use as needed when needed. So explore, and don’t hesitate to provide us feedback, automated feedback available at the end of each tutorial.

Step one : The basics

Register and login

Getting started with TradeLens is simple and easy. Follow these three quick steps below to set yourself up to start using TradeLens.

Completing a new customer provisioning form

Register for IBM user ID

Login to TradeLens

Account management

Once you’ve registered and logged in, you will want to set up accounts for your team as well. Use the link below to set up and manage other TradeLens users in your organization.

Manage your users

Manage your business partners

Setup business partner rules (coming soon)

Setup user profile for notifications (coming soon)

Step two : Configure and learn

Transport Insight

TradeLens allows you to proactively manage your transport plan and maintain clear visibility with transport data directly from its source. To get set up for success, read and follow the instructions in these articles below. 

Understand Shipment, Consignment and Transport Equipment Events

Understand Transport events (Planned, Estimate and Actual)

Understand Document, Generic and Admin events

Search the TradeLens Ecosystem

Document sharing

With TradeLens’ powerful document sharing capabilities, all your supply chain partners can work from the same data and document versions securely and with privacy. Read these articles below to take advantage of these features now.

Find and view documents in Shipment Manager

Download documents in Shipment Manager

Access documents via API (coming soon)

Understand difference between structured and unstructured documents


With TradeLens Core, you can set notifications for your critical shipping and document events, so your teams are alerted when things happen, right to their systems or mobile device.

Add a notification

Edit a notification

Delete a notification

Setup additional delivery methods (coming soon)

View notifications through shipment manager

View notifications through email (coming soon)

View notifications through webhook (coming soon)

API Integration

TradeLens sets you free from EDI. Integrate once by connecting your network using publicly available APIs. Read and follow the three articles below to get started.

Authentication and Token Generation for API usage (coming soon)

Integrate via TradeObject API (coming soon)

Integrate via Subscription

Partner access

TradeLens Core lets you bring your key supply-chain partners onto the TradeLens platform with you, so that together, you can move your supply chain forward with success.

What is a business partner?

What does business partner need to know before joining TradeLens?

What does business partner get access to?

Manage your business partners (coming soon)

Setup business partner rules (coming soon)

Business partner integration methods?


TradeLens Core Dashboards gives you powerful, actionable insights into the end-to-end supply-chain ecosystem through a suite of standard and customizable visualization tools.

Dashboard overview


ETA changes

Booking details

Downloading a dashboard as a CSV file

Terminal Time - Import

Intermodal Time - Import

Terminal Time - Export

Intermodal Time - Export

Transshipment Layover

In Transit

Step three : Further reading

Continuous Data Improvement

TradeLens promotes accurate, complete, consistent, and reliable data through monitoring, checks, and feedback. To better understand what this means for you and your business, and for how to contribute to this ongoing effort, click on the links below. 

Opening a support case

Subscribe to Status page (coming soon)

Subscribe to TradeLens Notifications

si - bl workflow

A fast digital process to simplify the creation of a verified bill of lading

Tradelens use case

Customs Declaration

TradeLens digitizes the declaration workflow for all connected parties, so that you have the document information you need as soon as it’s available, and the ability to automate filings using the platform’s standardized data format.

Tradelens use case

customer service

With TradeLens, your supply-chain partners are connected on a single data-sharing platform, providing visibility of shipping events in near real-time, so your teams spend less time hunting for updated information, and more time delighting the customer.