Inland Brazil is where it all starts. If there is a problem with a truck or an accident or a landslide, it impacts the supply chain. TradeLens helps us understand those impacts. That’s why you are so important to us.
They maintained excellent relationships with their partners up and down the supply chain—from growers to truckers and customs brokers. But delays were frequent. Political instability, strikes and landslides were a recurrent risk. Blanked sailings at remote ports led to delays at transshipment ports. Information from inland service providers was hard to come by and arrived by email, if at all. With so many remote suppliers and service providers, it was impossible for the coffee importer to consistently know the where and when of their containers. Then, COVID closed offices, disrupted processes, and even made paper Bills of Lading impractical.
NKG was able to bring their supply chain partners (including carriers, truckers, terminals and exporters) onto TradeLens. Accurate, timely transport events are now shared directly by each partner.
Collectively, they publish eight event types in real time: gate out empty, empty arrival at production site, container stuffed, packed transport equipment sealed, loaded on truck, discharged from truck, gate in full and discharged from truck.
TradeLens Shipment Manager gives the importer one place to check the status of containers — 700 on average for Brazilian operations — in real-time. Permissioned partners, like exporters and truckers, can also access event data.
Document publishing also facilitated a smooth transition during the pandemic. TradeLens enabled ecosystem partners to switch from original BLs to digital seaway bills shared safely and instantaneously over the platform.