Using today's manual processes, answering a simple question like "Did the vessel leave yet?" can involve a ten-step process and five or more people. But, in a recent pilot, a 3PL using TradeLens was able to get the answer from one person in one simple step.
TradeLens lets you resolve shipment inquiries and track freight quickly and accurately without the need for labor-intensive manual procedures and web scraping. That means customer service teams can spend less time updating files and more time on value-added tasks that improve your overall margin – and your business.